At MiCare India, we want you to be fully satisfied with your purchase. This Cancellation and Refund Policy outlines the terms under which we accept cancellations and issue refunds. Please read it carefully before making a purchase.
If you have any questions regarding cancellations or refunds, please contact us at:
We understand that sometimes you may change your mind or need to cancel an order. You can request a cancellation under the following conditions:
Before Shipment: If your order has not yet been processed or shipped, you may cancel the order by contacting us within 24 hours of placing the order. You can email us at [email protected] or call our customer support team at +91 9824959824.
After Shipment: Once your order has been shipped or is in transit, it cannot be canceled. However, you can still return the item as per our Return Policy (available on our website).
2. Refunds
We strive to ensure that our customers are happy with their purchases. Refunds are processed based on the following conditions:
Eligible Refunds: Refunds are provided if:
The product is damaged, defective, or incorrect upon delivery.
You have received the wrong item, or there is a discrepancy in your order.
The item was not delivered within the stipulated time frame (subject to delivery carrier delays).
Non-Refundable Items: We do not offer refunds on the following items:
Products that have been used or damaged after delivery.
Sale or discounted items.
Perishable goods or personalized/customized items.
3. How to Request a Refund
If your order qualifies for a refund, please follow these steps:
Contact us within 7 days of receiving the product, either by email at [email protected] or by phone at +91 9824959824.
Provide the following details in your request:
Order number
A clear description of the issue (e.g., damaged, defective, or incorrect product)
Photos of the product (if applicable)
Our customer service team will review your request and initiate the refund process, if eligible.
4. Processing of Refunds
Refund Method: Refunds will be issued through the same payment method used during purchase (e.g., credit card, debit card, net banking, etc.).
Refund Timeframe: Once the refund is approved, it will typically take 7–10 business days for the refund to appear in your account, depending on the payment method and your bank’s processing time.
5. Return Policy
If you are eligible for a refund, you may also need to return the product. To do so, please follow these steps:
Return Eligibility: Items must be returned in their original condition, unused, and in the original packaging.
Return Process: Please contact our customer support team within 7 days of receiving the item to initiate a return.
Return Shipping Fees: If the return is due to a mistake on our part (e.g., damaged, defective, or incorrect items), we will cover the return shipping costs. Otherwise, customers are responsible for the return shipping fees.
6. Exchanges
We currently do not offer exchanges. If you need a different size, color, or product, please follow the cancellation process and place a new order. The original item must be returned in accordance with our Return Policy to receive a refund.
7. Non-Refundable Fees
Please note that certain fees (such as shipping charges) may not be refundable if your order has already been shipped or delivered. Any such fees will be communicated at the time of purchase.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
