Refund policy

Return & Refund Policy

We aim to ensure customer satisfaction. Please read our return policy carefully:

1. Damaged Items

• You must record a video while opening the sealed package
• Provide at least 3 clear photos showing the damage
• Based on verification, we will offer a refund or replacement

2. Expired Products

If you receive an expired item, you are eligible for a refund or replacement after verification.

3. Non-Returnable Items

Some products may be marked as:

• Non-returnable
• Non-replaceable
• Non-refundable

If mentioned at the time of purchase, no return, replacement, or refund will be accepted for such items.

4. Opened or Tampered Products

• If the product is opened, or
• The seal is broken/tampered

Then the item cannot be returned or replaced.

5. Return & Replacement Charges

• If the product value is above ₹500, the company will bear the shipping cost
• If the product value is ₹500 or below, the customer will bear the shipping cost

6. Time Limit for Requests

• All requests must be made within 3 days of delivery
• Requests after this period will not be accepted

7. Inspection & Approval

• All returned products will be received and inspected by our team
• Refunds or replacements will be processed only after successful inspection

8. Cold Chain Products

• Certain products require temperature-controlled (cold chain) handling
• Customers must maintain required conditions while returning
• Failure to do so may result in rejection of the request

9. Return Address

You can find the return address on our Contact page.

Note: All requests are subject to verification and approval by our team.